Shipping FAQ

Will I be charged customs duty?

Our Customers will not be subject to customs duty or tariffs since we ship locally from within North America.

Do you offer free shipping?

Yes, we offer free shipping for orders over $39 in local currency for our customers. For more information on shipping, please refer to our Shipping Policy.

Return / Exchange FAQ

What’s your return policy?

We accept returns for unopened and sealed products. If you wish to return a product, please contact us at info@nanocolloidals.com to begin your return process. For more information on returning your product, please refer to our Return Policy.

How can I contact customer support if I have more questions?

Please feel free to email us at info@nanocolloidals.com

Autoship Subscription FAQ

What are the benefits of an Autoship Subscription?

When you subscribe to Autoship you will automatically receive a 5% discount on each product you choose to include in your subscription. With flexible delivery frequencies you can custom tailor your Nano delivery schedule to perfectly fit your lifestyle. Automate your wellness routine by saving valuable time and hard-earned money with Nano's Autoship subscription.

How Do I Change My Autoship Subscription?

1. Secure Login: Access your customer account by clicking the Customer Login icon located in the top right corner of our website.

2. Authenticate your account by simply entering the one-time code sent straight to your email.

3. Explore your AutoShip benefits: Once logged in, your subscription is yours to customize. Adjust your shipping schedule, skip, or cancel future deliveries – it's all up to you.

For a detailed summary of the Nano Autoship Subscription please click here.

Can't find what you're looking for?

Send us an email and someone from our Customer Support team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@nanocolloidals.com