Shipping FAQ

Where do you ship from?

Your order will be shipped from our facility in Ontario, Canada.

Will I be charged customs duty?

🇨🇦 Our Canadian customers will not be subject to customs duty since we ship from within Canada. 

🇺🇸 Our US Customers can purchase up to $800 in duty-free goods when placing an order online.

🌐 Our International customers should refer to their country’s rules and regulations on customs duties when shopping online.

Do you offer free shipping?

Yes, we offer free shipping for orders over $49 in local currency for our Canadian and US customers. For more information on shipping, please refer to our Shipping Policy.

Do you ship internationally?

Yes, we ship internationally. Shipping Charges for your order will be calculated and displayed at checkout.

Product FAQ

What is the difference between “Ionic” and “Colloidal”?

The distinction between "ionic" and "colloidal" lies in the nature of the particles and their dispersion within a liquid medium.

In an ionic solution, the particles exist in an ionized form, meaning they carry an electrical charge. This makes an ionic solution more reactive and less stable, making the solution prone to settling.

On the other hand, colloidal suspensions contain nanoparticles that remain dispersed within the liquid without settling. Colloidal solutions are known for their stability, often forming a homogeneous solution with particles evenly distributed.

Overall, the non-reactive nature of colloidal liquid supplements offer greater stability that can enhance overall bioavailability.

Can TDS Meters Accurately Measure Nanoparticles in Liquid Colloidal Supplements?

In short, utilizing at-home TDS meters readily available online is not an effective method for measuring nanoparticles in liquid colloidal supplements. These meters are designed to measure tap water quality and lack the precision required for assessing nanoparticles produced by precious metals like silver or gold.

To ascertain the presence of nanoparticles in a liquid solution, a laser test offers a more reliable alternative. This involves shining a laser through the colloidal liquid and observing light reflections indicative of nanoparticles—a phenomenon known as the Tyndall Effect.

For a scientifically grounded and accurate measurement, Faraday's Law is a well-established calculation method that can be employed. This method ensures a precise evaluation of the concentration of nanoparticles in liquid colloidal supplements, providing a more robust and trustworthy assessment compared to PPM meters.

Is it okay to take NANO products together?

It’s okay to take the majority of our products together with a few exceptions. For example, you should avoid taking zinc and iron together since zinc inhibits iron absorption; instead, take these two supplements 30 minutes to 1 hour apart to encourage better absorption. As always, we recommend listening to your body. If you have any further questions or concerns, please contact a medical practitioner.

When is the best time to take Nano products?

Nano products are bioavailable, meaning it can be absorbed and utilized by the body without having to take high doses. We recommend experimenting with the products and creating your own schedule. Because everyone's alchemy and personal needs differ, we encourage you to select the dosage that works best for you.

Are Nano products safe for pregnant/nursing mothers or children?

Before beginning any new supplement routine for yourself or your child, we always suggest checking with your naturopath or physician first.

Can Nano products be used for pets?

We understand how important your pets are to you, which is why we have a specific Pet Wellness line of products designed to meet the unique needs of our four-legged family members.

Return / Exchange FAQ

What’s your return policy?

We accept returns for unopened and sealed products. If you wish to return a product, please contact us at to begin your return process. For more information on returning your product, please refer to our Return Policy.

How can I contact customer support if I have more questions?

Please feel free to email us at

Autoship Subscription FAQ

What are the benefits of an Autoship Subscription?

When you subscribe to Autoship you will automatically receive a 5% discount on each product you choose to include in your subscription. With flexible delivery frequencies you can custom tailor your Nano delivery schedule to perfectly fit your lifestyle. Automate your wellness routine by saving valuable time and hard-earned money with Nano's Autoship subscription.

How Do I Change My Autoship Subscription?

1. Secure Login: Access your customer account by clicking the Customer Login icon located in the top right corner of our website.

2. Authenticate your account by simply entering the one-time code sent straight to your email.

3. Explore your AutoShip benefits: Once logged in, your subscription is yours to customize. Adjust your shipping schedule, skip, or cancel future deliveries – it's all up to you.

For a detailed summary of the Nano Autoship Subscription please click here.

Can't find what you're looking for?

Send us an email and someone from our Customer Support team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at